Troubleshooting
Reminders not arriving, sign-in links, times that look wrong, and getting in touch.
- Reminders aren't arrivingA checklist for missing reminders on your phone or your parent's phone.
- The sign-in link didn't arrive or doesn't workWhere to look for the email, why a link can stop working, and a faster way in.
- Times look wrongReminders follow the time zone of the person you care for. Here's how to check and change it.
- Contact supportHow to reach a person at peaflow, and what to include so we can help quickly.